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Privacy Policy

Privacy Policy

This Privacy Policy explains how LinguaNest processes personal data when you visit the website, make an enquiry, book a course, or take part in small-group language courses and related tutoring services.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may process identification and contact details, course enquiry information, level screening responses, timetable preferences, enrolment details, payment-related records, attendance and progress information, and technical data such as device or browser information when you use our website or online lessons. We collect only what is reasonably needed to manage small-group language courses, tutoring arrangements, and related administration.

The data we collect depends on the enquiry, enrolment, and course support steps involved.
02 · Sources

How We Collect Data

We receive personal data from forms, messages, booking requests, online consultations, and other direct communications. We also generate data from scheduling, lesson coordination, attendance tracking, progress reviews, and basic website or platform interactions. Where payment processing is involved, limited transaction information may be received from the relevant payment method or service provider.

Information may come directly from you or be created during course administration and website use.
03 · Cookies

Types of Cookies

Necessary cookies support core functions such as page navigation, form submission, and session security. Preference cookies help remember settings or choices you make. Analytics or performance cookies may be used to understand how the site is used and to improve its reliability. We do not use cookies to collect more information than is needed for these purposes.

We use cookies for operation, preferences, and basic site analytics where enabled.
04 · Controls

Cookie Controls

You can usually block or delete cookies through your browser settings, and where available, through any cookie preference tool shown on the site. Some cookies are necessary for the site to function properly, and limiting them may affect booking or form features. Cookie choices are device- and browser-specific.

Browser settings and cookie tools may be used to limit non-essential cookies.

How We Use Data

Personal data is used to respond to enquiries, assess starting level where relevant, match learners with suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site, prevent misuse, and improve basic functionality.

We process data only for operational, administrative, and legal purposes connected to our services.

Service Providers

We may share personal data with trusted service providers that support website hosting, communication tools, scheduling, payment processing, or technical maintenance. These parties act under instructions or contractual obligations appropriate to their role and may not use the data for unrelated purposes. Where data is transferred outside our direct systems, we take reasonable steps to limit access and maintain confidentiality.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosure

We may share personal data with public authorities, courts, or other parties when required to comply with legal obligations, enforce agreements, protect our rights, or address security, fraud, or safety concerns. We may also disclose information where necessary to establish, exercise, or defend legal claims.

Disclosure may be required to comply with law, protect rights, or respond to lawful requests.
User Rights

Your Rights

Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction or portability where those rights apply. We may need to verify your identity before acting on a request and may decline requests that are unfounded, excessive, or legally restricted.

Available rights may vary depending on the legal basis and the nature of the request.
Requests

How to Make a Request

To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to confirm identity or to clarify the scope of the request. If a request concerns data that is shared with another controller or must be retained for legal reasons, we will explain the outcome to the extent permitted by law.

Requests are handled through a verification process before any disclosure or correction is made.
Data Retention

Data Retention

Retention periods depend on the type of record and the reason it was collected. Enquiry records are kept for a practical period to manage follow-up, enrolment records are retained for course administration and legal or accounting needs, and technical logs are kept for a limited time unless a longer period is needed for security or dispute handling. When data is no longer required, it is deleted or anonymised where appropriate.

We keep data only for as long as needed for the stated purpose or required by law.
Policy Updates

Policy Changes

If we make material changes, we will update the policy text on this page and may provide an additional notice where appropriate. The version in force is the one published most recently, unless a different effective date is stated.

We review this notice when our practices or legal obligations change.
GDPR

GDPR Notice

When the GDPR applies, we process personal data on a lawful basis such as consent, contract performance, legal obligation, or legitimate interests, depending on the context. We apply data minimisation, purpose limitation, and security measures appropriate to the nature of the information and the service involved.

Where the GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in some cases, related cross-border processing.

EU compliance references
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority European Data Protection Board
This section is intended for users whose data is protected by the GDPR.
Your data rights matter

GDPR Rights

Where applicable, you may request access, rectification, erasure, restriction, objection, and data portability. If processing is based on consent, you may withdraw it for future processing. You may also raise a complaint with the competent supervisory authority, subject to the rules that apply in your situation.

GDPR rights are available only where the regulation applies and subject to legal exceptions.
Privacy Contact

Contact Information

Email contact
[email protected]
Telephone contact
+596 697 43 54 50
Postal address
31 Résidence, 97231 La Trinité
Privacy contact
[email protected]

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page